Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service latency problems. You gotta get them to fix things, Contact ATT Uverse Care on the link in my signature. I hope you'll understand I'm not anxious to involve AT&T directly at this point! Result from an immediate speed test: latency of 501ms.Īny other hints welcome, particularly anything I can test myself. So I plugged it directly into the Uverse modem, an Arris NVG510. So tomorrow I'm either talking with a real AT&T CSR and getting this resolved or going to another wrote:Ĭan't edit previous reply so have to correct myself: I found that the ethernet cable from my computer to the Airport actually was not connected, so I was connecting via wifi. Just got off a 'chat' with a supposed 'Sam' and 'Neil' CSRs who told me that it was a valid charge and couldn't be removed from my bill. I never was told or agreed to buy a new modem. He put in a new modem, I guess because he had one with him, and when he called in his office, he found that there was in fact a system outage. However when he came he found no problem. At that point our service was almost stopped, so the tech visit was scheduled as supposedly there was a problem detected in our house. This is presumably for the new modem, identical to the previous one, which a tech brought out about ten days ago. I also happened to look at my AT&T bill and saw a $100 charge for a modem. I don't know what the other terms you have used (VRAD, RG) mean.įunnily enough I just had another issue, another 'strike' against Uverse: However my own computer is hardwired to the Airport as it's only a few feet away. The modem is connected to our Airport Extreme wifi base station. Normally, I suggest that someone run as many speed tests as they can find on as many servers as they can find and take the best result as the most accurate answer.No online backups, no PtP sharing, no games, and I'm alone in the house tonight. As such it measures the performance of the remote host, your PC, the latency between them, the performance of all intervening routers, as well as the bandwidth of the poorest performing connection in between them. Each speed test downloads one or more files containing a known number of bits and times how long it takes the data to arrive at your PC. Probably you have the MaxTurbo tier, which is nominally 24 Mbps (but usually you get a bit more). Since I get the max when I use ATT in SF, I'm gonna assume my line is OK and it's just all those folks downloading iOS 8 or something. Seems to be a lot of variance depending on the server I choose. Oddly, Ookla's on runs OK gives me 29/4.5. I realize that it could be issues with stuff elsewhere, so I'm just looking for the most consistent and accurate testing procedure, and I thought perhaps it would be ATT's. The HTML5 ones seemed consistently slower (except for ). It's just that when I tried various speed testers I was getting anywhere from 16 to 32. I had some subjective lags in speed sites I usually visit being sluggish, etc. It's 28Mbps I believe, 'tho I'm working from memory. Sorry, just grabbed that number from the RG. What HSI bandwidth tier do you actually have, and what sorts of speed issues are you wrote: I have found to be of varying reliability.ĪT&T U-verse doesn't offer a 32 Mbps High Speed Internet tier (though your connection to the local VRAD may have a 32 Mbps capacity). And it varied enough I wanted to try ATT's tester, I used Chrome on my Mac running 10.9.5, and the tester starts but does nothing and then flashes an error, saying: "Latency Test Error, Latency test returned an error while trying to read the latency file."Īnyone know how to work around this, and if it's anything I should be concerned with?ĪT&T's speed test (which is using the same Ookla engine as ) seems to be fairly accurate, but is Adobe Flash based and may be running into issues with Chrome's internal Flash implementation. I tested via and I usually get that it will show lower on some other HTML5 test pages. I seem to have had some speed issues over ethernet I have uverse with 32Mbps.
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